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Current Clients
While we are happy to help you with any
policy administration issues often times is more efficient to
have you contact the carrier directly. For your protection
carriers limit agents' access to personal information and
ability to make changes to plans. If you contact the carrier
and are not able to reach a satisfactory agreement please contact
us .
Contact Your Carrier
Humana
| Anthem
| PacifiCare
| Golden
Rule | Celtic
American
Medical Securities | World
| Imerica
Tips for Saving Time Working With a Carrier
Have the right
information:
- If you have an application, policy,
or member number be sure it's handy when you call your
carrier
- For family plans, be sure you have
everyone's basic information i.e. social security number,
date of birth, doctor's name and phone number etc.
- For claims issues, have the hospital/clinic bill in your
hand when you call
Contact the right
person:
- You will only frustrate yourself if
you have a claims issue and you call a number labeled
enrollment.
- If you aren't sure who to call there is contact
information above or you can contact
us.
Be proactive:
- Don't wait until the day before your
deadline. Like it or not even simple issues can take a week
or more to resolve.
- If the carrier has requested medical
records you can expedite the process by making a call to
your doctor and asking them to make that request a priority.
- Always write down the name of anyone you speak with and
any confirmation number they give you.
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